Returns & Refunds Policy

We hope you absolutely love your purchase from Bluebells Charms and Gifts. However, if you’re not fully satisfied, we offer a 14-day return policy to ensure your peace of mind.

To initiate a return, please email us at hello@bluebellscharmsandgifts.co.uk within 14 days of receiving your order. In your email, kindly include your name, order number, item details, reason for the return, and purchase date. Once we receive your email, we will provide you with the return address. Refunds will be processed promptly to your original payment method.

If your item is faulty, damaged, or incorrect, please refer to the dedicated policy section below.

• Return postage costs are the responsibility of the buyer unless otherwise agreed prior to returning item(s). We strongly recommend using a fully trackable delivery service for your return.
• Please ensure your parcel is securely packaged to protect the item(s) during transit.
• Retain your proof of postage, as we cannot be held liable for items that are lost or damaged during return transit.
• Include the original invoice inside your return parcel for reference.
• Items must be returned unused, in their original condition, and with all original packaging intact.
• The following items are non-returnable and non-refundable unless faulty or damaged: personalised or bespoke products, bath items, gift cards, sale items, and certain jewellery pieces.
• If you paid via credit or debit card, we are not responsible for any interest charges incurred while waiting for your refund to process.
• Unfortunately, we are unable to offer exchanges at this time.
• Items sold with pre-disclosed damage or faults, for which a discount was applied and accepted at the time of purchase, are not eligible for return or refund.
• This Returns & Refunds Policy does not affect your statutory rights.